K12 Systems offers variety of training approaches, which are customized to meet a clients needs.  Training is conducted in a comfortable hands-on learning environment.  Our training team work side by side with the Software Development Team to ensure that they have a thorough knowledge of both the application and the training needs of the client.

All training programs include a user’s guide or manual as well as a basic training workshop with learning guides.  Training can be done in individualized or small groups.  You may choose to have all users trained or use a “train the trainer” model.  Training is offered on sit or online.  Training exercises use the application with test data.  Clients maintain access to their online training site.

Application manuals are provided online as user guides.  These can be searched for key words and printed.  The online user guides ensure that clients have manuals that are always up-to-date.

The Core Technical and Service Team at K12 Systems have been working together in the K-12 arena for over two and half decades, providing innovative products and services to school districts.  This spirit of innovation continues to this day with the development of our Sapphire Suite, the next generation of Web-Based Student Information Systems .

After 25 years of customer support, we are proud of the level of support we are able to provide our customers.  Our staff has the experience and expertise to help you get your faculty and administrative team fully up to speed regarding any application issues they may have.

Our Support Team frequently utilizes WebEx for remote administration and assistance with your support issues.

Phone Support:   K12 system’s users may call 1-866-366-9540 for toll-free telephone support.  Be ready to verify that your annual support fees are current and you are an authorized support representative for your school or district.

Email Support:  K12 System’s users can also email our Technical Support Team with specific technical and application support questions