The Core Technical and Service Team at K12 Systems have been working together in the K-12 arena for over two and half decades, providing innovative products and services to school districts. This spirit of innovation continues to this day with the development of our Sapphire Suite, the next generation of Web-Based Student Information Systems.
After 25 years of customer support, we are proud of the level of support we are able to provide our customers. Our staff has the experience and expertise to help you get your faculty and administrative team fully up to speed regarding any application issues they may have.
K12 Systems has a strong Support team and a full range of services to support our customers 24/7/365.
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Phone Support: 866-366-9540
K12 System’s users may call for toll-free telephone support. Be ready to verify that your annual support fees are current and you are an authorized support representative for your school or district.
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On-line Chat: Chat live with K12 System’s Support Team. Talk through questions and get answers real time from a live individual.
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On-line Email Support: K12 System’s users can also email our Technical Support Team with specific technical and application support questions. K12 System’s uses full featured on-line Support Systems which allow any issue submitted to support to be documented, tracked, and responded to in an orderly and efficient manner.
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On-line Support Tracking: One of the many benefits of our on-line Support System is the ability for our users to track and view the support tickets they have created. This insures that questions and issues are documented and viewable by both K12 System’s Support Team and each customer. Every contact from our customers is important to K12 System’s and we want to insure easy, open communications to make sure all your needs are met in a timely and organized fashion.
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On-line Knowledgebase: K12 System’s users may access the on-line Knowledgebase at any time to get answers to frequently asked questions, specific instructions on various features of the Sapphire Suite product line, and/or creative solutions to various processes that affect school districts in their day to day operations.
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On-line Downloads: K12 System’s users may access the on-line Downloads within the K12 Support Suite at any time to download manuals, update sheets, white papers, and a whole range of documents aimed at keeping our customer up to date with the latest product features and enhancements.
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