K12 Systems offers a proven implementation methodology to move the customer through a step-by-step, easy to understand, milestone-based approach to successfully implementing the Sapphire product. Our implementation process maps out in detail the deliverables which must be accomplished before going live for a successful implementation.
We recommend the following approach to Product Implementation:
Project Management
- Project kick-off – K12 Systems and the customer project team kick-off the project with planning, goal and expectation setting
- Project Plan – The project plan details the critical milestones, dates and resources
- Project Structure/Goals Defined – K12 Systems and the customer will define the project structure and set up the key success indicators
- Go Live Cutover Plan – This plan defines the key tasks which must be accomplished prior to going live
Functional Consulting
- Configuration Interview/Overview – K12 Systems accomplishes initial configuration and set up of the software
- Configuration Recommendation – Customer is interviewed to further analyze and understand the customer-specific setup and configuration options
Data Conversion
- Data Conversion Specifications – For areas where K12 Systems does not have standard utilities, the customer will need to provide specifications for data they intend to convert
- Development Scope Complete – The development work in the project is determined and a scope document is completed
- Data Conversion Mapping/Utility – K12 Systems has some standard utilities to bring in customers legacy data
- Data Conversion Utility Written – K12 Systems will program data conversions should customers require data our standard utilities do not handle
- Data Verification – Customer verifies all legacy data in the new system
Technical
- Technical Planning Meeting – K12 Systems IT Department will have a meeting with the customer to help define required hardware and servers in conjunction with a plan for installation
- Hardware Ordering and Installation – Customer orders the hardware
- Software Installation – K12 Systems will install the software (Sapphire Product) on client’s hardware
- System Administration Training - K12 Systems will provide system administration training for the customer's technical staff
Training
- Customer Core Staff Training on pre-configured data.
- Customer Trained on Converted Data – Once the customer’s data is converted, we will help to train in this new data
- End User Training - Customer is expected to provide their users with training prior to going live
- On-Site Instructor Led Training
- Virtual Classroom (Webinar) Training
- E-Learning on Self-Paced Training
Go-Live
- Go-Live is that point in the project where a customer cuts over and off their legacy system and solely uses their new Sapphire Software product
Post-Live
- Post-Live consists of that time after Go-Live. K12 Systems verifies the customer's staff is sufficiently supported after Go-Live and will continue training on an advanced topic after the customer has had a chance to start using the Sapphire system. In addition, we expect and plan to provide the customer appropriate follow-up training
Milestones
- Milestone 1: Ready for First Training – This first milestone is a critical milestone for our customers as it includes all planning for the project. Any successful project always starts with Proper Expectations and Planning. This milestone may also include system installation and basic Sapphire software configuration
- Milestone 2: Configuration Decisions Complete - The main components for milestone two are completing the Sapphire Product Configuration decisions and specifications for any development work. K12 Systems will go through a detailed interview with the customer to ensure their set-up and configuration is understood
- Milestone 3: Configuration Complete – In this milestone K12 Systems requires that the Sapphire Configuration meets the customer’s needs and is complete
- Milestone 4: System Integrated – Since Sapphire Software is a fully integrated system, testing the integration configuration consists of validating all components that work together
In preparation for going live we expect the new Sapphire Software System to be validated against a customer’s current legacy system. Key processes and reports are used as data points to match conversion and configuration completeness. One example will be to run new transcripts from both systems.
ASP Hosting Services
